Background

Work

Experience

— 15+ Years UX/UI Design & Product Development

With a detail-oriented mindset, I combine design expertise and strategic thinking to craft exceptional results. Through the years I strive to redefine digital, user & brand experiences to push boundaries and deliver impact.
"I can confirm that I am not currently subject to any non-compete agreements that would restrict my ability to perform the duties of this role."
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work history

Metlife

Lead UX/UI Designer
Cary, NC
Led UX for complex third-party system integrations and API implementations for corporate tools. Managed vendor relationships and ensured regulatory compliance and SLAs.

I translated business requirements into UX artifacts, focusing on data-driven optimization. Conducted user research (usability testing, interviews) to identify pain points in the employee portal, scoping enhancements and developing necessary documentation/training to ensure a seamless, user-centered transition.

Vital Source

Sr. UX Designer
Raleigh, NC
Led the UX design for a new employee profile portal from concept to launch, receiving positive user feedback. I mentored a team of two UX designers, championing user research integration and developing design patterns to improve consistency and reduce design time across platforms. I collaborated with product management and engineering to define product vision (using: Figma, Sketch, etc.), while presenting design concepts to senior leadership to advocate for user-centered solutions

Stanley Gibbons Group plc

UX Manager / Lead UX Designer
Raleigh-Durham, NC
Led, developed, and governed all departmental UX matters, acting as the voice of design reason for stakeholders. Delivered business outcomes by advancing the experience strategy and aligning UX values with leadership goals (adoption, growth, revenue, retention). Defined objectives for the team and business, translating strategies into design opportunities. Supported results through quantitative and qualitative research, and participated in mentoring and recruiting UX talent.

Provided UX leadership in design strategy and standards, ensuring application consistency aligned with user, brand, and business goals. I managed the full project lifecycle, producing wireframes, mockups, and functional prototypes (using Balsamiq, UXPin, etc.) for stakeholder execution. I conducted qualitative research (focus groups/customer visits) to validate requirements, analyzed user needs with Product Management, and documented all UX artifacts/process flows.

Webassign

Sr. UX Designer
Raleigh, NC
Translated business requirements into inspiring, viable design concepts. Created visual wireframes/mockups using Balsamiq/Photoshop/Illustrator with a strong understanding of how code affects design. Collaborated with cross-functional teams (PO, Developers, QA) on rapid prototyping. Shaped application-wide design guidelines and standards, ensuring designs were lean, clean, and adhered to creative, technical, and brand standards.

Blue Cross blus shield - (BCBSNC)

Sr. UX Designer
Chapel Hill-Durham, NC
Devised web solutions for internal/external clients. Managed daily operations and projects for BCBSNC.com and affiliate sites. Proficiently designed, coded, and implemented scalable websites using (X)HTML, CSS, JavaScript, etc., adhering to W3C and Brand/IT standards. Led cross-functional projects, optimizing site performance using analytics/SEO and QA testing. Collaborated with the Usability team to create accessible wireframes and functions, and supported online marketing/product launches.

education / college

University of mount olive

Bachelor of science in Visual Communications
Mount Olive, NC
University of Mount Olive
The mission is to provide educational opportunities that will enable students to become competent in the theory and practice of visual art. The department emphasizes technical proficiency, conceptual understanding, increased awareness of the student's artistic talents, and the role of the arts in society, including experiential learning and interdisciplinary opportunities.

This innovative degree unites traditional fine arts—such as painting, drawing, and printmaking—with digital graphic design, offering students a rare opportunity to develop a broad, versatile skill set within a single program. By combining these two creative disciplines, the Visual Arts & Design major not only reflects the realities of today’s art and design industries, but also positions students for greater flexibility in their careers. The program streamlines pathways for students interested in both fine art expression and digital communication, making it a more efficient and attractive option for aspiring visual creators.- See more at: https://umo.edu/bs-visual-arts-and-design/

SKills

How I create user-friendly Products

Core Competencies: Applied Daily
Design & Ideation Skills
User Experience Design (UX)
Interaction Design (IxD)
Protoyping
Wireframing
Design Systems
Visual Design
Whiteboarding
Collaboration
Research & Strategy Skills
User Interviewing
Usability (A/B) Testing
Information Architecture (IA)
Competitor Analysis
Stakeholder Management
Technical & Execution Skills
Familiarity with Frontend Development: (HTML, CSS, Javascript)
Cross-Platform Design (Devices)
Iteration & Feedback Integration
Data Analysis & Analytics
Accessibility (A11Y)

tools

How I design solutions for Products

Core Competencies: Applied Daily
Design & Prototyping
Figma
Sketch
Balsamiq
Marvel
Miro
Webflow
Framer
Adobe: Photoshop & Illustrator
UX Pin
UX Pilot
Invision
Lucidchart
Adobe XD
AI - Vibe Coding
Figma Make
Replit
Cursor
Chatgpt
Copilot
Grok
Loveable
References & Testimonials

What they say!

— Hear from past references about our success stories and experiences working with me.
Ian Quattlebaum
EBSCO Information Services
Exceptional Branding That Elevated Our Identity — Chris has strategic approach which completely transformed our brand. We’ve seen a huge increase in recognition and client engagement.
Matt Ryan
Engineering Manager
Outstanding UX Design, Exceeding Expectations — Chris is hands down one of the most efficient, engaging and creative UX designers I've had the pleasure to work with. He understands how even the smallest elements impact the overall user experience and is extremely gifted at deciphering exactly what a client needs.
Sylvain Lajore
MetLIfe
Creative Solutions That enhance user engagement. — Chris’s designs are not only beautiful but effective. We saw an increase in user activity by 25% post-launch. Incredible experience!
Tee Medlin
Stanley Gibbons
Seamless Collaboration & Support With Exceptional Results — Working with Chris was easy and efficient. He perfectly captured our vision, and the results were outstanding.
Reid Powell
MetLife
Highly skilled UX Designer with a detailed eye — Chris combines creativity with collaboration in a way that strengthens the entire team. He is an invaluable contributor, and I would recommend him without hesitation.
Alvin Okwuego
Software Engineer
Chris consistently demonstrates a profound understanding of user experience strategy. He possesses a rare gift for deciphering complex client needs and translating them into precise, high-impact design solutions. His ability to foresee how minor feature adjustments affect the holistic user journey makes him an exceptionally efficient and effective designer.